Refund Policy
How refund requests are reviewed and how refunds affect purchase access and creator earnings.
Overview
Edgaze purchases provide access to hosted digital product experiences. Because access may be delivered immediately, purchases are generally non-refundable unless Edgaze determines that a refund is appropriate.
All refund requests are reviewed based on the Product, listing, payment record, run behavior, customer evidence, creator claims, and platform records.
General Rule
Edgaze purchases provide access to hosted digital product experiences. Because access may be delivered immediately, purchases are generally non-refundable unless Edgaze determines that a refund is appropriate.
All refund requests are reviewed based on the Product, listing, payment record, run behavior, customer evidence, creator claims, and platform records.
When Refunds May Be Considered
Edgaze may consider refunds when:
- The Product materially does not match the listing.
- Access was not delivered after successful payment.
- A hosted workflow cannot execute because of a platform or Product defect.
- Duplicate payment or platform error occurred.
- A refund is required by law, processor rules, or Edgaze policy.
Dissatisfaction alone
Customer dissatisfaction alone does not guarantee a refund if the Product was accurately described and access was delivered.
How to Request a Refund
Contact `[email protected]` with your account email, transaction or receipt information, Product link or Edgaze code, a description of the issue, screenshots or logs if available, and whether you already contacted the Creator.
Effect of Refunds
Access and purchase status
If a refund is approved, Edgaze may refund the original payment method through Stripe, revoke or adjust Product access, mark the purchase refunded, and reverse or reduce related Creator earnings.
Partial refunds
Partial refunds may proportionally reduce the purchase amount, platform fee amount, and Creator net amount.
Creator Responsibilities
Creators must describe Products accurately, avoid misleading claims, and maintain reasonable quality. Excessive refunds may trigger product review, payout holds, visibility restrictions, or account enforcement.
Chargebacks
Customers should contact Edgaze before filing a chargeback. Chargebacks are handled under the Chargeback Policy and may result in account review.
Related Policies
Related policies
Back to Legal & Trust CenterHow customers pay, what they buy, how creator shares are attributed, and how Stripe supports Edgaze marketplace payments.
How creator earnings are attributed, stored, adjusted, and distinguished from payout eligibility.
How Edgaze handles card disputes, Stripe dispute records, purchase status changes, and creator earning reversals.