Refunds

Overview#

Wallet top-up refunds can be requested through support. Approval is manual. Approved refunds may be minus Stripe processing fees.

Successful runs are final. There is no self-serve refund for per-run charges after a run completes successfully.

Wallet top-up refunds#

If you added funds to your wallet and want unused balance refunded, submit a request through the wallet refund flow in the app or contact support at [email protected]. You receive an acknowledgment, not an instant refund.

Support reviews each request against policy. Approved refunds are processed outside the automated run billing system. Denied requests receive a support response with no balance change.

Marketplace purchase refunds#

Legacy unlock purchases and bundle purchases follow the same support review process. An approved refund revokes product access.

Successful runs#

Per-run workflow charges after successful completion are not self-serve refundable. Disputes for successful runs are evaluated case by case. The default is denial except for documented fraud or platform error.

Chargebacks#

Card network chargebacks follow Chargeback Policy and may affect creator pending or available balances per payout rules.

Special cases#

• Partial wallet use: Refund amount may be net of Stripe fees and consumed runs at support discretion.
• Unused bundle runs: No automated bundle refund. Unused runs after expiry may become platform revenue when expiry processing is enabled. See Bundles Expiry and Refunds.

What you see in Edgaze#

• Refund request acknowledgment after submission
• Support contact at [email protected]
• Access revoked message when a marketplace purchase is refunded

Related policies#

• Refund Policy
• Chargeback Policy
• Funding Runs
• When Runs Fail