Refunds
How to ask Edgaze to review a refund request.
Buyers and creators using Edgaze.
Overview#
Refund requests are reviewed case by case. Email support@edgaze.ai from the email address associated with your Edgaze account and include the relevant transaction or run details. Submitting a request does not guarantee approval.
Wallet top-up refunds#
If you want Edgaze to review a wallet top-up, email support@edgaze.ai with the top-up date, amount, and reason for the request. There is no customer refund API or automatic approval process.
Support reviews the original payment, wallet usage, account history, and the circumstances you describe. If a refund is approved, support will confirm the amount and method.
Marketplace purchase refunds#
Marketplace and bundle purchases follow the same case-by-case support review. If a refund is approved, associated product access may be revoked.
Successful runs#
There is no self-service refund for a completed run. Requests involving completed runs are evaluated case by case through support.
Chargebacks#
Card network chargebacks follow the Chargeback Policy.
Special cases#
- Partial wallet use: Support considers prior wallet usage when reviewing the request.
- Unused bundle runs: There is no automatic bundle refund. See Bundles Expiry and Refunds.
What you see in Edgaze#
- A response from support after review
- Support contact at
support@edgaze.ai - Access revoked message when a marketplace purchase is refunded
Related policies#
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Related documentation
How workflow runs are priced, funded, settled, and refunded. Step-by-step guides for buyers, creators, and developers.
How to open a workflow, fund a run, and what happens when it completes.
How the per-run price is built, what the creator earns, and what Edgaze keeps.