---
title: Fraud and Abuse Policy
description: How Edgaze detects, reviews, and responds to payment abuse, marketplace manipulation, unsafe workflows, and platform misuse.
source: https://www.edgaze.ai/docs/fraud-abuse-policy
last_updated: 2026-03-15
section: legal
---
# Fraud and Abuse Policy

> How Edgaze detects, reviews, and responds to payment abuse, marketplace manipulation, unsafe workflows, and platform misuse.

## Overview

Edgaze protects customers, creators, payment integrity, and hosted workflow infrastructure from fraud and abuse.

This policy works with the [Acceptable Use Policy](/docs/acceptable-use-policy), [Chargeback Policy](/docs/chargeback-policy), and [Creator Terms](/docs/creator-terms).

## Purpose

### Platform protection

Edgaze protects customers, creators, payment integrity, and hosted workflow infrastructure from fraud and abuse.

### Related policies

This policy works with the [Acceptable Use Policy](/docs/acceptable-use-policy), [Chargeback Policy](/docs/chargeback-policy), and [Creator Terms](/docs/creator-terms).

## Review Signals

Edgaze may review activity involving unusual purchase patterns, excessive refunds, excessive chargebacks, misleading listings, fake accounts, suspicious payout behavior, identity issues, suspicious API usage, abnormal hosted run usage, marketplace manipulation, credential abuse, or policy reports.

## Actions Edgaze May Take

Edgaze may block purchases, delay checkout, restrict runs, require BYOK, hold or reverse earnings, delay payouts, unlist Products, suspend accounts, preserve records, request information, report activity to providers, or cooperate with Stripe, law enforcement, regulators, or affected third parties.

## Payment Abuse

Refund abuse, chargeback abuse, card testing, stolen payment credentials, self-purchasing schemes, payout manipulation, fake sales, collusive purchases, and attempts to route illicit funds are prohibited.

## Creator Abuse

Creators must not publish deceptive Products, manipulate reviews, copy or repackage others' work, promise guaranteed outcomes, hide material limitations, misrepresent provider costs, or sell Products designed to violate law or third-party terms.

## Customer Abuse

Customers must not buy Products for misuse, scrape or redistribute paid access, submit prohibited inputs, share unauthorized access, evade run limits, abuse BYOK systems, or use chargebacks as a substitute for support.

## Appeals

If your account is restricted, contact `support@edgaze.ai` with relevant account, transaction, and Product details. Edgaze may decline appeals where fraud, abuse, legal risk, processor restrictions, or safety concerns are confirmed.

## Related Policies

- [Acceptable Use Policy](/docs/acceptable-use-policy)
- [Chargeback Policy](/docs/chargeback-policy)
- [Creator Terms](/docs/creator-terms)