---
title: Refunds
description: How to request a wallet refund and what is not refundable.
source: https://www.edgaze.ai/docs/billing/refunds
section: billing
---
# Refunds

> How to request a wallet refund and what is not refundable.

## Overview

Wallet top-up refunds can be requested through support. Approval is manual. Approved refunds may be minus Stripe processing fees.

Successful runs are final. There is no self-serve refund for per-run charges after a run completes successfully.

## Wallet top-up refunds

If you added funds to your wallet and want unused balance refunded, submit a request through the wallet refund flow in the app or contact support at support@edgaze.ai. You receive an acknowledgment, not an instant refund.

Support reviews each request against policy. Approved refunds are processed outside the automated run billing system. Denied requests receive a support response with no balance change.

## Marketplace purchase refunds

Legacy unlock purchases and bundle purchases follow the same support review process. An approved refund revokes product access.

## Successful runs

Per-run workflow charges after successful completion are not self-serve refundable. Disputes for successful runs are evaluated case by case. The default is denial except for documented fraud or platform error.

## Chargebacks

Card network chargebacks follow [Chargeback Policy](/docs/chargeback-policy) and may affect creator pending or available balances per payout rules.

## Special cases

- **Partial wallet use:** Refund amount may be net of Stripe fees and consumed runs at support discretion.
- **Unused bundle runs:** No automated bundle refund. Unused runs after expiry may become platform revenue when expiry processing is enabled. See [Bundles Expiry and Refunds](/docs/billing/bundles-expiry-refunds).

## What you see in Edgaze

- Refund request acknowledgment after submission
- Support contact at support@edgaze.ai
- Access revoked message when a marketplace purchase is refunded

## Related policies

- [Refund Policy](/docs/refund-policy)
- [Chargeback Policy](/docs/chargeback-policy)
- [Funding Runs](/docs/billing/funding-runs)
- [When Runs Fail](/docs/billing/when-runs-fail)